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RETURNS & REFUNDS POLICY – HOODSTENDERS
Effective Date: 28.06.2026
Thank you for shopping with HOODSTENDERS.
We aim to provide quality products and customer satisfaction. This policy outlines the terms relating to returns, exchanges, and refunds for merchandise purchased through our store.
Return Eligibility
Items may be returned if:
• The request is submitted within 14 days of receiving the item
• The item is unused and in original condition
• The item remains in original packaging where applicable
• Proof of purchase is provided
We reserve the right to refuse returns that do not meet these requirements.
Non-Returnable Items
The following items cannot be returned unless faulty or legally required:
• Personalised products
• Digital products
• Downloadable content
• Gift cards
• Sale or clearance items
• Hygiene-related products where opened
Damaged or Faulty Products
If you receive an item that is damaged, defective, or incorrect, please contact:
Email: Hoodstenders@gmail.com
Include:
• Order number
• Description of issue
• Supporting photos where possible
Refund Process
Approved refunds will be issued to the original payment method.
Refund processing times may vary depending on payment providers and banks.
Shipping fees are generally non-refundable unless required by law.
Exchanges
Exchanges may be available depending on stock availability.
Consumer Rights
Nothing within this policy affects your statutory rights under UK consumer law.
SHIPPING POLICY – HOODSTENDERS
Effective Date: 28.06.2026
Thank you for shopping with HOODSTENDERS. This Shipping Policy explains how orders are processed, shipped, and delivered through our online store.
Order Processing
Orders are generally processed within 1–5 business days after payment confirmation.
Orders placed on weekends or public holidays may be processed on the next business day.
During high-demand periods, product launches, promotions, or holidays, processing times may be longer.
Shipping Locations
HOODSTENDERS currently ships to:
• United Kingdom
• Europe
• International destinations where available
Shipping availability may change at any time.
Estimated Delivery Times
Estimated delivery timeframes are:
United Kingdom:
• Standard Delivery: 2–5 business days
• Express Delivery: 1–3 business days
Europe:
• Standard Delivery: 5–10 business days
International:
• Standard Delivery: 7–21 business days
Delivery estimates are provided as guidance only and are not guaranteed.
Shipping Costs
Shipping costs are calculated at checkout based on:
• Delivery location
• Package size and weight
• Selected shipping option
Promotional offers such as free shipping may be available periodically.
Order Tracking
Where tracking is available, customers will receive tracking details by email once an order has been dispatched.
Tracking updates may take time to appear depending on the shipping carrier.
Customs, Duties and Taxes
International orders may be subject to customs duties, import taxes, and other fees imposed by local authorities.
Customers are responsible for any additional customs or import charges unless otherwise stated.
HOODSTENDERS is not responsible for delays caused by customs procedures.
Incorrect Shipping Information
Customers are responsible for ensuring shipping information is accurate.
HOODSTENDERS is not responsible for delays, lost packages, or failed deliveries caused by incorrect address information supplied by customers.
Lost, Delayed or Damaged Packages
If an order is delayed, lost, or arrives damaged, please contact:
Email: Hoodstenders@gmail.com
Please include:
• Full name
• Order number
• Description of issue
• Supporting photographs where applicable
We will review the issue and assist where possible.
Changes to Orders
Once an order has entered processing or shipping stages, modifications or cancellations may not be possible.
Policy Updates
HOODSTENDERS reserves the right to modify this Shipping Policy at any time. Updated versions will be published on the website.
Contact
HOODSTENDERS
Email: Hoodstenders@gmail.com
Website: Hoodstenders.com
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