Black Logo Mug

Stoneware Ceramic Coffee & Tea mug, Durable plain Black cups. Stackable everyday drinkware, dishwasher and microwave safe, hot beverage mug.

RETURNS & REFUNDS POLICY – HOODSTENDERS

Effective Date: 28.06.2026

Thank you for shopping with HOODSTENDERS.

We aim to provide quality products and customer satisfaction. This policy outlines the terms relating to returns, exchanges, and refunds for merchandise purchased through our store.

1. Return Eligibility

Items may be returned if:

• The request is submitted within 14 days of receiving the item

• The item is unused and in original condition

• The item remains in original packaging where applicable

• Proof of purchase is provided

We reserve the right to refuse returns that do not meet these requirements.

2. Non-Returnable Items

The following items cannot be returned unless faulty or legally required:

• Personalised products

• Digital products

• Downloadable content

• Gift cards

• Sale or clearance items

• Hygiene-related products where opened

3. Damaged or Faulty Products

If you receive an item that is damaged, defective, or incorrect, please contact:

Email: Hoodstenders@gmail.com

Include:

• Order number

• Description of issue

• Supporting photos where possible

4. Refund Process

Approved refunds will be issued to the original payment method.

Refund processing times may vary depending on payment providers and banks.

Shipping fees are generally non-refundable unless required by law.

5. Exchanges

Exchanges may be available depending on stock availability.

6. Consumer Rights

Nothing within this policy affects your statutory rights under UK consumer law.

SHIPPING POLICY – HOODSTENDERS

Effective Date: 28.06.2026

Thank you for shopping with HOODSTENDERS. This Shipping Policy explains how orders are processed, shipped, and delivered through our online store.

1. Order Processing

Orders are generally processed within 1–5 business days after payment confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

During high-demand periods, product launches, promotions, or holidays, processing times may be longer.

2. Shipping Locations

HOODSTENDERS currently ships to:

• United Kingdom

• Europe

• International destinations where available

Shipping availability may change at any time.

3. Estimated Delivery Times

Estimated delivery timeframes are:

United Kingdom:

• Standard Delivery: 2–5 business days

• Express Delivery: 1–3 business days

Europe:

• Standard Delivery: 5–10 business days

International:

• Standard Delivery: 7–21 business days

Delivery estimates are provided as guidance only and are not guaranteed.

4. Shipping Costs

Shipping costs are calculated at checkout based on:

• Delivery location

• Package size and weight

• Selected shipping option

Promotional offers such as free shipping may be available periodically.

5. Order Tracking

Where tracking is available, customers will receive tracking details by email once an order has been dispatched.

Tracking updates may take time to appear depending on the shipping carrier.

6. Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, and other fees imposed by local authorities.

Customers are responsible for any additional customs or import charges unless otherwise stated.

HOODSTENDERS is not responsible for delays caused by customs procedures.

7. Incorrect Shipping Information

Customers are responsible for ensuring shipping information is accurate.

HOODSTENDERS is not responsible for delays, lost packages, or failed deliveries caused by incorrect address information supplied by customers.

8. Lost, Delayed or Damaged Packages

If an order is delayed, lost, or arrives damaged, please contact:

Email: Hoodstenders@gmail.com

Please include:

• Full name

• Order number

• Description of issue

• Supporting photographs where applicable

We will review the issue and assist where possible.

9. Changes to Orders

Once an order has entered processing or shipping stages, modifications or cancellations may not be possible.

10. Policy Updates

HOODSTENDERS reserves the right to modify this Shipping Policy at any time. Updated versions will be published on the website.

11. Contact

HOODSTENDERS

Email: Hoodstenders@gmail.com

Website: Hoodstenders.com